Return Policy
At Orivior™, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward return process. Please review the policy below for details on how returns are handled.
1. Eligibility for Returns
- Time Frame: You have 24 hours from the time of delivery to initiate a return. Unfortunately, after this period, we cannot accept returns.
- Condition of Items: To be eligible for a return, the item must be:
- Unused
- In the original packaging
- In the same condition that you received it
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
2. Non-Returnable Items
The following items are not eligible for return:
- Perishable goods (e.g., food, flowers)
- Personalized or custom-made items
- Health and personal care products (e.g., opened cosmetics)
- Gift cards
- Final sale or clearance items
- Digital products (e.g., software, downloadable content)
3. Return Process
Contact Us: To initiate a return, please contact us at support@orivior.com within 24 hours of receiving your order. Include your order number and the reason for the return.
Return Authorization: Our customer service team will provide you with instructions on how to return the item. Unauthorized returns will not be accepted.
Return Shipping: You are responsible for the cost of return shipping unless the return is due to our error (e.g., incorrect or defective item).
Packaging: Ensure the item is securely packaged to prevent any damage during transit. Items returned without proper packaging may not be eligible for a refund.
4. Refunds
- Refund Approval: Once we receive your returned item, it will be inspected, and we will notify you if your refund is approved.
- Processing Time: Approved refunds will be processed, and a credit will be automatically applied to your original method of payment within [insert time frame, e.g., 7-10 business days].
- Partial Refunds: In certain cases, partial refunds may be granted, such as:
- Items not returned in their original condition or damaged by the customer.
- Items returned after the 24-hour return window.
5. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at support@orivior.com with details and photos of the issue. We will arrange for a replacement or full refund.
6. Late or Missing Refunds
If you haven’t received your refund after the specified processing time, please:
- Check your bank or credit card statement.
- Contact your bank or credit card company, as there may be some processing delays.
- If you have done all of the above and still have not received your refund, please contact us at support@orivior.com.
7. Exchanges
If you wish to exchange an item for a different size, color, or variant, please contact us within the 24-hour window. Exchanges are subject to product availability.
8. Cancellations
- Order Cancellations: If you wish to cancel your order, please contact us immediately. Orders can only be canceled before they have been processed and shipped. Once shipped, the order cannot be canceled, and you will need to follow the return process.
- Refunds for Cancellations: If your order is successfully canceled, we will process a full refund to your original payment method within 7 business days.
9. Contact Us
If you have any questions about our return policy or need assistance with a return, please reach out to us:
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