01311667700
01311667700
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Orivior™ Orivior™
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Frequently asked question

    Currently, we only ship within Bangladesh. We hope to expand our shipping services to international destinations in the future.
    We accept various payment methods, including: Cash on Delivery (COD) Credit/Debit cards Mobile banking (e.g., bKash, Nagad)
    The following items cannot be returned: Perishable goods (e.g., food, fresh flowers) Personalized or custom-made products Opened health and personal care products Digital products and gift cards Clearance or final sale items
    We offer a 24-hour return window for eligible items. The item must be unused, in the original packaging, and in the same condition you received it. Some items, such as perishable goods, custom-made products, and final sale items, are non-returnable. For more details, check out our Return Policy.
    Yes, you can cancel your order before it has been processed and shipped. Once shipped, the order cannot be canceled, and you will need to follow our return process.
    Once your order is shipped, we will provide a tracking number via email or SMS. You can use this tracking number to check the status of your delivery through the courier’s website.
    Dhaka City: Orders are typically delivered within 1-2 business days. Outside Dhaka: Orders are typically delivered within 3-5 business days. Delivery times may vary based on your location and courier services.
    Dhaka City: Shipping costs 80 Tk for orders delivered within Dhaka city. Outside Dhaka: Shipping costs 130 Tk for orders delivered outside of Dhaka.