At Orivior™, we understand that sometimes plans change, and you may need to cancel your order. Below is our cancellation policy to ensure a smooth process for you.
No Fees for Eligible Cancellations: If your order is canceled before it has been processed and shipped, there will be no cancellation fees, and you will receive a full refund.
Cancellation After Processing: If your order has already been processed but not yet shipped, we may be able to cancel it, but certain fees (such as handling or processing fees) may apply. These fees will be deducted from your refund.
Full Refund: If your cancellation is approved before shipping, we will process a full refund to your original payment method within 7 business days.
Partial Refund: If your order has already been processed and a partial refund is applicable, the refund will reflect any deducted fees.
The following orders cannot be canceled once placed:
If your order has already been shipped, you will need to follow the return policy to return any items you do not want.
Modifications: If you wish to make changes to your order (such as changing product size or color), please contact us as soon as possible. We will do our best to accommodate changes, but they cannot be guaranteed once the order has been processed.
Alternative Solutions: If modifications are not possible, we may recommend canceling the current order and placing a new one with the desired changes.
For cancellations or any other questions regarding your order, please contact us:
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